Please read, and then check your mail settings.

You can only open any new game, using its unique, six digit verification code. This unique verification code, is sent to you, in your game e-mail invite. It is attached to the end of the link that opens the page, where players are asked to create their preferred password.

All the game e-mail invites are sent out on the e-mail address of  player 1, except in the cases of  Sympatico, Hotmail and MSN users. For technical reasons, their game e-mails are sent on scrabble@thepixiepit.co.uk For those users, you must have the e-mail address, scrabble@thepixiepit.co.uk included in your Safe List. To do this, open your e-mail, and  click on Contacts, then click on Safe List, and add that address. If you have elected to have game e-mails of your own plays, they are also sent to all players, on scrabble@thepixiepit.co.uk

For all other users, if you are player 1, your game invite is sent to you on your own e-mail address. Please check your e-mail program's settings, and make sure, your own e-mail address is in your allowed list. Check your spam filters too, as many players, have their own e-mail addresses, in their blocked senders list.

All your subsequent game updates, are sent to you, on the e-mail address of your opponent, except as stated above for those users. Many players, unknowingly block e-mail addresses, their own even. Please make sure, all your opponent's e-mail addresses, are in your allowed list, your own e-mail address too. Please do not block any e-mail addresses, that are used in your games.

Many Internet Service Providers use anti spam filters that may be filtering out your game e-mails as spam. If you suspect this, please ask them this:-

"Why can I no longer receive, my player opt-in to receive Scrabble game e-mails, from IP Address 72.26.108.16 with the hostname web.its-your-turn-to-play.com and the return path e-mail address is thepixie@web.its-your-turn-to-play.com"  ?

Please make sure you or your service are not sending your game e-mails to a Junk Mail/Spam/Delete folder. The game sends out all the game e-mails automatically. We have no control over their arrivals at the other end sorry, that can depend on so many factors. The fact that your game exists, in the lists in the game rooms, proves your game invites have been sent to you. The new game set-up subroutine, creates the game, and sends out all of the game invites, at the same time.

Also make sure you have enough room in your Inbox to receive e-mails. If you are using spam filters, make sure they allow you to receive your game e-mails. It is never a question of the game e-mails not being sent, that process is automatic. It is always a question of. Why haven't you received yours?

During peak periods, many Internet Service Providers hold e-mails in a queue. There is nothing we can do about that, but your game e-mails will arrive eventually. They may not be in the order played, and may all arrive in one go.

Many employers, and Universities will block non-work related e-mails. So if you are playing from a work place, please make sure you are allowed to do so! 

Finally, one player once told us this:-

Admin was right...... I was actually blocking my own address! You may recall that I couldn't get my game invites when I was Player #1.

To find out why, I checked my SPAM folder, I checked my TRASH.  I checked my ADDRESS BOOK to make sure that my own address was included.

But WHAT I did not check, was my blocked addresses until now, because -- hey -- after all -- who would be THAT stupid?

We hope this helps,

Admin.